Room Hire Terms and Conditions

 

 

 

1:  In making a booking with the Peterborough Eco Innovation Centre (PEIC), you are agreeing to the terms as detailed in this document.

 

 

 

 2:  Verbal reservations must be confirmed by completion of a booking form or using the online booking system at www.ecoinnovationcentre.net website within 48 hours. Unconfirmed reservations after this point will be discarded.  If for any reason our booking system is unavailable, we will confirm verbally and through email with yourselves. 

 

 

 

 3: Cancellation Policy

 

 

 

In the event of a confirmed booking being cancelled the following charges will apply:       

 

 

 

5 days notice or more  – 10%

 

 

 

                3 – 5 days notice – 30%

 

 

 

                1 – 3 days notice – 50%

 

 

 

                24 Hours or less – 100%

 

 

 

In the unlikely event of a booking being cancelled by the Eco Innovation Centre,  we will refund any monies pre-paid in regards to the booking, this is the total extent to our liabilities for a cancellation.

 

 

 

 4:  The person / company whom confirmed the bookings will be held liable in the event of any loss or damage occurring before, during or after the confirmed hire period.

 

 

 

 5: Equipment is provided as specified within the booking form, the Peterborough Eco Innovation Centre shall not be held liable in the event of equipment failure.

 

 

 

 6: Third party belongings and equipment remain the responsibility of the owner, the Peterborough Eco Innovation Centre shall not be held liable for any loss or damage

 

 

 

 7: Catering booked through the Peterborough Eco Innovation Centre is supplied by a third party catering company.  In the unlikely event of dissatisfaction, the Peterborough Eco Innovation Centre shall not be held liable for any recompense.

 

 

 

 8:  Administration facilities are available within the centre (photocopying, printing, postage, fax  etc), these may be charged for, please enquire at reception for the pricing structure.

 

 

 

 9:  Wireless Internet access is available in each meeting room, this is provided  inclusive of the hire charge.  The Peterborough Eco Innovation Centre shall not be held liable, in the event of the service being unavailable. 

 

 

 

 10:  BT telephones are available in each meeting room, call costs are at a standard business rate, and shall be added to the final invoice.  The Peterborough Eco Innovation Centre shall not be held liable, in the event of the service being unavailable. 

 

 

 

 11: All visitors to the centre must be registered at reception; failure to ‘sign-out’ at the reception may result in incorrect charges being applied to the invoice.

 

 

 

 12: Wherever possible, the Peterborough Eco Innovation Centre management will seek to accommodate any changes to meeting times (i.e. overrunning meetings), room availability before or after the booking time cannot be guaranteed.

 

 

 

 13: Meeting rooms are charged hourly, any extension to the original booking times shall be added to the invoice.

 

 

 

 14: All invoices are to be paid within 14 days of the final invoice, failure to meet the payment timescale will result in a 10% Late payment charge being levied at 7 day intervals until payment is made in full

 

 

 

 15: The Peterborough Eco Innovation Centre management reserve the right to terminate any meeting deemed detrimental to the reputation of the centre. Visitors to the centre are expected to behave in a courteous and professional manner at all times, failure to meet these standards may result in the visitors being asked to leave.

 

 

 

16:  The "Lead" person for any event must physically attend the event, should this be a sub-contractor/event organising company/training company - they will be responsible for the behaviour of the attendees,  any damage to the facilities (including spillages on carpets which require cleaning) and incurring further charges on your behalf.  

 

 

 

17:  Carparking must be booked in advance, failure to pre-book will incur an admin charge of £10.00 per vehicle in addition to the parking charge which is set at £3.50 per space.

 

 

 

18:  You will receive an initial invoice and once the booking is confirmed you will receive a “reserved” invoice.  In addition to this, once your event has been held you will receive a final invoice.  Further invoices & copies will be charged at £15.00 per invoice.

 

 

 

19:  The PEIC operates a zero tolerance policy regarding poor behaviour to our staff, any behaviour which demeans, upsets or threatens the staff of the centre will result in banning from the centre's facilities - no recompense will be applied should this occur during an event.